The Junkluggers of New York City FAQ's

We charge for our junk removal services based on how much space fills up the truck. Our trucks are the equivalent of a 15-yard dumpster (or items that fill a small bedroom). Our pricing includes the labor, time, and dump fees involved. We always provide a free estimate on-site before beginning a junk removal with no hidden fees. Your price will never be higher than your on-site estimate with the exception of special circumstances as detailed below.

Please read below for special circumstances surrounding particular items. Surcharges apply.

• Heavy construction material: Take note that we can load our trucks with heavy construction/dense material to a maximum depth of one foot. Examples of heavy construction/dense materials include masonry products, gravel, concrete, brick, soil/dirt, tiles, and shingles.
• Labor and moving with no removal services: Many customers request additional help, such as deconstructing furniture, bagging items, and carpet removal. Any substantial extra labor not requested and NOT INCLUDED IN THE INITIAL ESTIMATE will be billed at an hourly rate. If the task is minor, such as asking for help moving a table from one spot to another after the junk removal tasks are complete, our luggers are happy to provide assistance. If not minor and not discussed beforehand, there will be a charge.

*Surcharges for “non-standard items” may apply, so be sure to identify any heavy, bulky, complex items during the free estimate process.

Since junk comes in all shapes and sizes, we cannot give an accurate estimate until we see the items on-site. Pricing is based on the nature and volume of the material. We are able to review a general range of pricing with you over the phone and upon arrival, we can give you a very close estimate as to how much it will cost. You will never pay more than your on-site estimate if you clearly identified all items that need to be hauled away.

Yes, our estimates are always free. Once we arrive at the project site, we will be able to provide you with a final on-site estimate.

That's okay! Although we provide a rough price range over the phone, we will be able to provide a final on-site estimate once we arrive at your home so you know exactly what you'll be paying.

When you go with The Junkluggers, we take care of everything so that you don't have to. You don't have to worry about organizing or allocating any junk - just point out what you need to be removed and we take it from there. Save time and energy by letting us do the recycling and donating, and reduce the safety risks of hauling large, bulky pieces by letting the pros handle it.

Yes, we are able to offer many types of junk removal including commercial construction site cleanups, home demolition cleanups, and more.

Absolutely. Our teams are trained in a variety of situations to meet your needs. We do full estate cleanouts, basement cleanouts, attic cleanouts, and more. But we help with small projects too, removing small items, furniture, and more From your home. Big to small, we lug it all.

When you have bags or boxes of clutter, bulky furniture, or other items you no longer need, you call a junk removal company like The Junkluggers! We come to your home and remove the things you no longer want or need. From there we donate your belongings to local charities or other facilities to ensure that they are properly disposed of or donated.

At our customers' request, we donate items to local charities and recycle the items that cannot be donated. We work hard to keep items out of landfills and are happy to provide you with a tax-deductible receipt for donations within 14 days. For unique cases where your belongings cannot be donated or recycled, they are taken to the town transfer station.

Though we strive to take everything we can, there are some items we are unable to remove. We cannot take hazardous materials, including:

• Paint
• Chemicals, Solvents, Oils
• Asbestos
• Oil Drum (unless it is empty with the bottom and top cut out)
• Oil Tanks

These items are particularly hazardous and can contaminate septic tanks, cause injury to sanitation workers, or leak into the ground. Many cities have specific guidelines or extra fees in place that need to be followed for proper disposal. We suggest you check on the latest requirements in your town or city.

Our business was founded with an eco-friendly mission: Enhance Lives, Our Community, and the Environment by Donating, Recycling, and Supporting Local Charities. We do our best to donate items to local charities and responsibly dispose of everything we're unable to donate.

We do! We provide our services for seniors downsizing their homes, decluttering, or moving to a new community. Our junk removal services are safe and efficient and our luggers exercise care and sensitivity with belongings that have been loved and used for decades.

Yes. Our luggers are experienced professionals that are able to navigate many different situations, including help for hoarders. You won't have to worry about a thing when you go with Junkluggers. All luggers are professional and fully insured.

This is a fee that is paid when dumping solid waste at a waste facility. These will vary depending on the county.

We make it easy. You can conveniently book your free estimate online by clicking here. Don’t want to complete the form? No worries - you can call us at 1-800-LUG-JUNK to schedule over the phone.

Same-day and next-day appointments are available! Book online or call today for availability.

Yes! We're often able to offer same-day and next-day appointments, depending on the size of the project. However, we can't guarantee instant appointments, which is why we recommend scheduling in advance.

We do recommend that customers be on-site or have a trusted individual to represent them. A Junklugger employee will reach out 15-30 minutes before arrival to inform you that they are on their way. If you are unable to be home during this process, we will review pricing on arrival and call you for confirmation before any work is done.

You can rest easy knowing that our luggers are professionally trained to remove items from all over your home safely and efficiently. In the extremely unlikely case that your home is damaged during our service, our trucks and employees are fully insured, which means your home is fully protected. We have liability insurance, workman's compensation, and theft/collision insurance for the trucks.

You don't have to lift a finger. Here at Junkluggers, we do all the heavy lifting so that you don't have to. If you prefer to do it yourself, we offer a discount for curbside pickup.

Up to you! Typically, the industry standard is to give each individual their own tip depending on how difficult or demanding the job was. Do you have stairs? Was the weather bad? How many items are being picked up? These are some helpful questions to help you determine how you should tip, but ultimately it's your choice.

This will depend on how many items you have that need to be hauled away. We will be able to give you a better time estimate upon arrival. Our luggers are always quick and efficient.

No. We are a junk removal business with a mission to donate and recycle items as much as possible.

We provide donation receipts within 14 days for all items successfully donated. Commercial customers may be able to claim their donations and the junk removal service as a Miscellaneous Business Expense but we recommend you consult a tax professional.

View our charity partners here.