1-844-906-2893
FAQ

The Junkluggers of New York City FAQ's

Get your questions answered with our popular questions & answers!

The Junkluggers of New York City is a full-service junk removal company serving Greater New York. Take a look at our frequently asked questions below to get an idea of what to expect!

Are same-day appointments available?

Yes! Same-day appointments are available based on scheduling and availability.

All appointments are scheduled in 2hr arrival windows. Please call 1 800 LUG JUNK or visit www.junkluggers.com to see what our current availability looks like :). 

Thank you! 

The Junkluggers of NYC

 

 

Can you donate mattresses?

While we would love to donate mattresses, NYC has strict guidlines around the health & safety of reusing mattresses because of the infamous Bed Bug :(.

However, here at The Junkluggers of NYC, we're committed to keeping what we can out of the landfill! This is the most common item we see at landfills.

To comboat that, we've partnered with a local mattress recycler in Queens that picks up mattreses from us weekly. The mattresses are brought back to their facility where they breakdown the material for various industrial uses. 

Do you take Pianos?

Yes!

We can pickup all types of pianos: upright piano, baby grand piano, and grand piano.

If I'm a Non profit or Donation Center how do I receive items? What does that process look like?

If you're a registered 501-C 3 The Junkluggers can provide your business with reuseable furniture or other items as a donation at no cost. We ask that you send us your registration for tax purposes. 

You can call our local office at 212 982 1284 to get more information on how to receive donations for your organization. 

Thank you! 

Is The Junkluggers a Donation Center?

We're so happy to hear you're considering us for your furniture and junk removal project! 

The Junkluggers is not a donation center. Instead, we provide local non profits and donation centers with reuseable items on behalf of our customers. We guarantee that any items accepted on our clients behalf at a donation center, we would send back a tax receipt within 2 weeks of the completed job, guaranteed!

What makes us unique is our ability to work with almost any donation center or non profit in need of furniture, clothes, books, dishware, office furniture and much more. 

Please note all items are at the descretion of the non profit for acceptance. If you have any questions on how our donation process works please give us a call! 1 800 LUG JUNK

What can I do to ensure that my household items get donated?

At The Junkluggers, our main mission is keeping what we can out of the landfill. 

While we do everything we can to prepare your items onsite we don't always come equipped with cardboard boxes.

Anything you can do to box or package up fragile items like dishware, china, glasses, and other small decorative items will increase the likelihood for donation. 

If you do not have boxes available please let us at least 48 hours before your appointment so we can try and plan accordingly. 

What is the Junkluggers of NYC currently doing to prepare and combat the COVID 19 crisis at our office, with our customers and employees?

As concerns increase around COVID-19, the health, safety and well being of our customers and employees remains our top priority. At The Junkluggers we are closely monitoring the situation and listening to the recommendation of experts, including guidance from the WHO, CDC, and local government agencies. At this time we have made the necessary investments to make sure all of our team members have the resources to fulfill our furniture and junk removal services as needed. 
 
Some precautions that we've currently taken include but are not limited to: 
  • Daily temperature scans of all employees during clock in and clock out - encouraging employees that are not feeling well to stay at home 
  • All employees that can work remotely are currently setup to do so
  • Performing routine cleaning of our office on a daily basis 
  • Refraining and discouraging employees from taking public transportation (most of our NYC employees have their own transportation) 
  • Daily sanitization and disinfection of internal truck cabs before departure and upon completion
  • disposable gloves and masks for all employees 
  • Hazmat suits if necessary or upon request
  • Washing out trucks at the end of the day 
  • Ensuring employees are consistently washing their hands 
  • Disinfecting and sanitizing all potential donations
We will do everything in our power to provide the same level of quality, service, and support you have grown to expect from our team and brand. If you have any questions or concerns please give us a call at 212 982 1284. 
 

Where do my donations go?

Here at The Junkluggers of NYC (Manhattan, Brooklyn & The Bronx), all items are brought to our exlcusive creative reuse center in Long Island City called Remix Market NYC. 

Items are then sorted and processed into the facility for donation to local non-profits or resale to benefit Habitat NYC-WC.

Items not suitable for donation are then sorted into recycling categories that include paper, metal, e-waste, & cardboard. 

Remaining items would then be brought to a local transfer station. 

The Junkluggers are workin towards a zero-waste goal for all items by 2025! 

 

 

The Junkluggers Prices

What are your junk removal prices?

We charge for our junk removal services based on how much space fills up the truck. Our trucks are the equivalent of a 15-yard dumpster (or items that fill a small bedroom). Our pricing includes the labor, time, and dump fees involved. We always provide a free estimate on-site before beginning a junk removal with no hidden fees. Your price will never be higher than your on-site estimate with the exception of special circumstances as detailed below.

Please read below for special circumstances surrounding particular items. Surcharges apply.

  • Heavy construction material: Take note that we can load our trucks with heavy construction/dense material to a maximum depth of one foot. Examples of heavy construction/dense materials include masonry products, gravel, concrete, brick, soil/dirt, tiles, and shingles.
  • Labor and moving with no removal services: Many customers request additional help, such as deconstructing furniture, bagging items, and carpet removal. Any substantial extra labor not requested and NOT INCLUDED IN THE INITIAL ESTIMATE will be billed at an hourly rate. If the task is minor, such as asking for help moving a table from one spot to another after the junk removal tasks are complete, our luggers are happy to provide assistance. If not minor and not discussed beforehand, there will be a charge.

*Surcharges for “non-standard items” may apply, so be sure to identify any heavy, bulky, complex items during the free estimate process.

Why can't you give me an exact price before you arrive?

Since junk comes in all shapes and sizes, we cannot give an accurate estimate until we see the items on-site. Pricing is based on the nature and volume of the material. We are able to review a general range of pricing with you over the phone and upon arrival, we can give you a very close estimate as to how much it will cost. You will never pay more than your on-site estimate if you clearly identified all items that need to be hauled away.

Do you provide a free estimate for your services?

Yes, our estimates are always free. Once we arrive at the project site, we will be able to provide you with a final on-site estimate.

What if I have more items when you arrive than I did when I called?

That's okay! Although we provide a rough price range over the phone, we will be able to provide a final on-site estimate once we arrive at your home so you know exactly what you'll be paying.

Junk Removal Basics

What are the pros to hiring The Junkluggers instead of renting a dumpster?

When you go with The Junkluggers, we take care of everything so that you don't have to. You don't have to worry about organizing or allocating any junk - just point out what you need to be removed and we take it from there. Save time and energy by letting us do the recycling and donating, and reduce the safety risks of hauling large, bulky pieces by letting the pros handle it.

Do you offer junk removal after demolition?

Yes, we are able to offer many types of junk removal including commercial construction site cleanups, home demolition cleanups, and more.

Can you help me with junk removal when I move?

Absolutely. Our teams are trained in a variety of situations to meet your needs. We do full estate cleanouts, basement cleanouts, attic cleanouts, and more. But we help with small projects too, removing small items, furniture, and more From your home. Big to small, we lug it all.

What is junk removal?

When you have bags or boxes of clutter, bulky furniture, or other items you no longer need, you call a junk removal company like The Junkluggers! We come to your home and remove the things you no longer want or need. From there we donate your belongings to local charities or other facilities to ensure that they are properly disposed of or donated.

What do you do after you haul away my items?

At our customers' request, we donate items to local charities and recycle the items that cannot be donated. We work hard to keep items out of landfills and are happy to provide you with a tax-deductible receipt for donations within 14 days. For unique cases where your belongings cannot be donated or recycled, they are taken to the town transfer station.

Are there any items that cannot be donated or thrown out?

Though we strive to take everything we can, there are some items we are unable to remove. We cannot take hazardous materials, including:

    • Paint
    • Chemicals, Solvents, Oils
    • Asbestos
    • Oil Drum (unless it is empty with the bottom and top cut out)
    • Oil Tanks

These items are particularly hazardous and can contaminate septic tanks, cause injury to sanitation workers, or leak into the ground. Many cities have specific guidelines or extra fees in place that need to be followed for proper disposal. We suggest you check on the latest requirements in your town or city.

Is Junkluggers junk removal eco-friendly?

Our business was founded with an eco-friendly mission: Enhance Lives, Our Community, and the Environment by Donating, Recycling, and Supporting Local Charities. We do our best to donate items to local charities and responsibly dispose of everything we're unable to donate.

Do you offer junk removal for seniors?

We do! We provide our services for seniors downsizing their homes, decluttering, or moving to a new community. Our junk removal services are safe and efficient and our luggers exercise care and sensitivity with belongings that have been loved and used for decades.

Do you offer junk removal for hoarders?

Yes. Our luggers are experienced professionals that are able to navigate many different situations, including help for hoarders. You won't have to worry about a thing when you go with Junkluggers. All luggers are professional and fully insured.

What are dump fees?

This is a fee that is paid when dumping solid waste at a waste facility. These will vary depending on the county.

Appointments

How do I make an appointment for your junk removal services?

We make it easy. You can conveniently book your free estimate online by clicking here. Don’t want to complete the form? No worries - you can call us at 1-844-906-2893 to schedule over the phone.

How soon can I get an appointment?

It's recommended that you book your appointment as far out in advance as you can. Dates fill up fast with junk removal services so it is best to plan ahead.

Do you offer same-day appointments?

Yes! We're often able to offer same-day and next-day appointments, depending on the size of the project. However, we can't guarantee instant appointments, which is why we recommend scheduling in advance.

Day of Junk Removal

Do I have to be home when you get there?

We do recommend that customers be on-site or have a trusted individual to represent them. A Junklugger employee will reach out 15-30 minutes before arrival to inform you that they are on their way. If you are unable to be home during this process, we will review pricing on arrival and call you for confirmation before any work is done.

Are your Junklugger employees insured?

You can rest easy knowing that our luggers are professionally trained to remove items from all over your home safely and efficiently. In the extremely unlikely case that your home is damaged during our service, our trucks and employees are fully insured, which means your home is fully protected. We have liability insurance, workman's compensation, and theft/collision insurance for the trucks.

Do I have to move my stuff to the curb?

You don't have to lift a finger. Here at Junkluggers, we do all the heavy lifting so that you don't have to. If you prefer to do it yourself, we offer a discount for curbside pickup.

Should I tip the junk haulers?

Up to you! Typically, the industry standard is to give each individual their own tip depending on how difficult or demanding the job was. Do you have stairs? Was the weather bad? How many items are being picked up? These are some helpful questions to help you determine how you should tip, but ultimately it's your choice.

How long does it take to remove my items?

This will depend on how many items you have that need to be hauled away. We will be able to give you a better time estimate upon arrival. Our luggers are always quick and efficient.

Donating My Items

Is The Junkluggers a free junk donation service?

No. We are a junk removal business with a mission to donate and recycle items as much as possible.

I'm a business. Can I deduct items you lug away and your services?

We provide donation receipts within 14 days for all items successfully donated. Commercial customers may be able to claim their donations and the junk removal service as a Miscellaneous Business Expense but we recommend you consult a tax professional.

Which local charities does The Junkluggers donate to?

View our charity partners here.

LET US LUG YOUR JUNK Book Now

our service area

We serve the following areas

Our Location:

The Junkluggers of New York City
33-56 11th St
Long Island City, NY 11106
1-718-865-3388