Q&A

The Junkluggers of New York City Q&A

Are same-day appointments available?

Yes! Same-day appointments are available based on scheduling and availability.

All appointments are scheduled in 2hr arrival windows. Please call 1 800 LUG JUNK or visit www.junkluggers.com to see what our current availability looks like :). 

Thank you! 

The Junkluggers of NYC

 

 

Can you donate mattresses?

While we would love to donate mattresses, NYC has strict guidlines around the health & safety of reusing mattresses because of the infamous Bed Bug :(.

However, here at The Junkluggers of NYC, we're committed to keeping what we can out of the landfill! This is the most common item we see at landfills.

To comboat that, we've partnered with a local mattress recycler in Queens that picks up mattreses from us weekly. The mattresses are brought back to their facility where they breakdown the material for various industrial uses. 

Do you take Pianos?

Yes!

We can pickup all types of pianos: upright piano, baby grand piano, and grand piano.

If I'm a Non profit or Donation Center how do I receive items? What does that process look like?

If you're a registered 501-C 3 The Junkluggers can provide your business with reuseable furniture or other items as a donation at no cost. We ask that you send us your registration for tax purposes. 

You can call our local office at 212 982 1284 to get more information on how to receive donations for your organization. 

Thank you! 

Is The Junkluggers a Donation Center?

We're so happy to hear you're considering us for your furniture and junk removal project! 

The Junkluggers is not a donation center. Instead, we provide local non profits and donation centers with reuseable items on behalf of our customers. We guarantee that any items accepted on our clients behalf at a donation center, we would send back a tax receipt within 2 weeks of the completed job, guaranteed!

What makes us unique is our ability to work with almost any donation center or non profit in need of furniture, clothes, books, dishware, office furniture and much more. 

Please note all items are at the descretion of the non profit for acceptance. If you have any questions on how our donation process works please give us a call! 1 800 LUG JUNK

What can I do to ensure that my household items get donated?

At The Junkluggers, our main mission is keeping what we can out of the landfill. 

While we do everything we can to prepare your items onsite we don't always come equipped with cardboard boxes.

Anything you can do to box or package up fragile items like dishware, china, glasses, and other small decorative items will increase the likelihood for donation. 

If you do not have boxes available please let us at least 48 hours before your appointment so we can try and plan accordingly. 

What is the Junkluggers of NYC currently doing to prepare and combat the COVID 19 crisis at our office, with our customers and employees?

As concerns increase around COVID-19, the health, safety and well being of our customers and employees remains our top priority. At The Junkluggers we are closely monitoring the situation and listening to the recommendation of experts, including guidance from the WHO, CDC, and local government agencies. At this time we have made the necessary investments to make sure all of our team members have the resources to fulfill our furniture and junk removal services as needed. 
 
Some precautions that we've currently taken include but are not limited to: 
  • Daily temperature scans of all employees during clock in and clock out - encouraging employees that are not feeling well to stay at home 
  • All employees that can work remotely are currently setup to do so
  • Performing routine cleaning of our office on a daily basis 
  • Refraining and discouraging employees from taking public transportation (most of our NYC employees have their own transportation) 
  • Daily sanitization and disinfection of internal truck cabs before departure and upon completion
  • disposable gloves and masks for all employees 
  • Hazmat suits if necessary or upon request
  • Washing out trucks at the end of the day 
  • Ensuring employees are consistently washing their hands 
  • Disinfecting and sanitizing all potential donations
We will do everything in our power to provide the same level of quality, service, and support you have grown to expect from our team and brand. If you have any questions or concerns please give us a call at 212 982 1284. 
 

Where do my donations go?

Here at The Junkluggers of NYC (Manhattan, Brooklyn & The Bronx), all items are brought to our exlcusive creative reuse center in Long Island City called Remix Market NYC. 

Items are then sorted and processed into the facility for donation to local non-profits or resale to benefit Habitat NYC-WC.

Items not suitable for donation are then sorted into recycling categories that include paper, metal, e-waste, & cardboard. 

Remaining items would then be brought to a local transfer station. 

The Junkluggers are workin towards a zero-waste goal for all items by 2025! 

 

our service area

We serve the following areas

Our Location:

The Junkluggers of New York City
33-56 11th St
Long Island City, NY 11106
1-718-865-3388