I had a great experience with Junkluggers. It was very easy to schedule a pickup (via online chat), I was able to get a window of time that was convenient to me, and when the two guys came, they were friendly, polite and super-helpful. And, they were in and out in 10 minutes (for the removal of a couch from my 3rd floor apartment). Everyone was up front about the cost, timing, process, etc.